Return Policy

Case of No Refund Only Exchange (Return Charges Applicable)

hello No Refund, No Exchange Policy

Thank you for choosing hello. Please carefully read our No Refund, Exchange Only Policy before making a purchase. By completing a purchase on our platform, you acknowledge and agree to the terms outlined in this policy. Additionally, please note that customers are eligible to raise a return request within 7 days of the delivery of the order.

1. Exchange Only Policy:

We do not issue refunds for any products or services purchased through our platform. However, we offer exchanges for eligible products, subject to the conditions outlined below.

2. Eligibility for Exchange:

To be eligible for an exchange, the following conditions must be met:

a. Defective or Damaged Products
b. Incorrect Product Received
c. Change of Size or Variant

3. Exchange Subject to Availability:

Exchange requests are subject to the availability of inventory. If the requested replacement item is not available, you may have the option to choose an alternative product or receive store credit.

4. Exchange Process:

To initiate an exchange, follow these steps:

a. Log in to your account on our platform.
b. Navigate to the "My Orders" section.
c. Locate the order containing the item you wish to exchange.
d. Click on the "Exchange" button next to the relevant item.
e. Follow the provided instructions to complete the exchange process.

5. Return Charges:

A return charge of Rs. 150 will be applied to cover the courier charges associated with the return process. This amount will be deducted from the total value of the exchanged product.

6. Condition of Returned Items:

Returned items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse exchanges for items that do not meet these criteria.

7. Processing Time:

Please allow [number of days, e.g., 14 days] for us to process your exchange once the returned item is received. Exchanges, if applicable, will be processed based on inventory availability.

8. Cancellation Policy:

Once an order is placed and confirmed, it cannot be canceled or modified. Please ensure that all details, including the shipping address and product selection, are accurate before completing your purchase.

9. Contact Us:

If you have any questions or concerns regarding our No Refund, Exchange Only Policy, please contact our customer support team at 09631477498 or anuj72699@gmail.com.

10. Changes to the Policy:

We reserve the right to update or modify this policy at any time without prior notice. The date of the latest revision will be indicated at the top of this document.

By completing a purchase on our platform, you acknowledge that you have read, understood, and agreed to our No Refund, Exchange Only Policy.